When your order needs attention, contact info@riodigitalsolutions.ma with your order reference.
Report a defect, misprint or damaged item within 30 days of receipt. Email info@riodigitalsolutions.ma with your order reference, a description and clear photos of the item and affected area. After review, an approved remedy may be a replacement or a refund to the original payment method. Each request is reviewed before a remedy is approved.
Report a missing shipment within 30 days of the estimated delivery date. Include your order reference and confirm the delivery address. We will review the recorded tracking and shipment evidence before determining a remedy.
We do not accept change-of-mind returns or returns for a customer-selected wrong size or color on made-to-order items, subject to applicable consumer rights. Check the supplier garment size chart and your selection before ordering.
Request cancellation promptly before production. Cancellation is not guaranteed after production begins. Do not return an item to the printer or any fulfillment address without written instructions. Refunds, cancellations and replacements require review by our team.
